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Contact Us (Quality)

Health & Disability Services Consumer Code of Rights. 

When you use a health or disability service in New Zealand, you have the protection of a
Code of Rights. The Code of Health and Disability Services Consumers’ Rights provides the following 10 rights:

  • Right 1  – The right to be treated with respect.
  • Right 2 – The right to freedom from discrimination, coercion, harassment, and exploitation.
  • Right 3 – The right to dignity and independence.
  • Right 4 – The right to services of an appropriate standard.
  • Right 5 – The right to effective communication.
  • Right 6 – The right to be fully informed.
  • Right 7 – The right to make an informed choice and give informed consent.
  • Right 8 – The right to support.
  • Right 9 – Rights in respect of teaching or research.
  • Right 10 – The right to complain.

You also have the right to seek advocacy support from Health & Disability Advocacy,  freephone 0800 555 050